General Sales Conditions

Terms of Sale

The expression “General Conditions of Sale” means the listing of the clauses applicable to sales contracts relating to the products offered by the Seller indicated in art. 3.2, stipulated between them and the Buyer as part of a distance selling system organized by the Seller. > The General Conditions of Sale regulate the offer and sale, together with the Privacy Policy, of the products purchased on the website (for the sake of brevity subsequently indicated with the entry “ Site “).


The products marketed on the Site are sold directly by Diamanti & Carati srl, with registered office in via San Lorenzo 13.c, 390031 Brunico (bz), Italy and C.F. / VAT no. 02818720217;  (for brevity hereinafter referred to as “Seller”).

The General Conditions of Sale refer to the “online” sales contract, ie the distance contract, ie the legal transaction involving movable goods and / or services stipulated between a supplier, in this case the Site and the consumer. These conditions are applied regardless of the nationality of the User and are reserved exclusively for natural persons acting as consumers over the age of 18. The General Conditions of Sale may be subject to changes and the User is responsible for verifying the Conditions General Sales before concluding the order.


The forwarding of an order by a User on the Site automatically implies acceptance of the General Conditions of Sale, and the Privacy Policy.
When the User places an order, he will receive an order confirmation email and a summary of the same (this communication will not however constitute automatic acceptance of the order).
The Seller reserves the right, via a refusal e-mail, to cancel the order if there are missing data and / or inaccuracies and / or an amount not fully paid and / or there are disputes on the payment of a previous order.
If the products presented on the Site are no longer available at the time of placing the order, it will be the Seller’s responsibility to notify the User of the unavailability of the ordered product within 5 working days from the day following the order. In the event of payment, the Seller will refund the price without being required to pay further compensation for the inconvenience.
Product prices, such as the quantity of stock and the catalog may be subject to updates.
It is the responsibility of the buyer to ascertain the final sale price before submitting the relevant order form.

Characteristics of the Products

The products for sale through the Site are exclusively regular and not of a lower quality than the standards offered on the market. The characteristics of the products are set out on the site within each product sheet. The images and colors of the products offered for sale on the Site may not match. to the real ones due to the monitor used and the Internet browser. The images of the products must, therefore, be considered indicative. Used or refurbished products are highlighted on the site with a wording that differentiates them from the “new” ones, to avoid any kind of confusion on the part of the consumer.
Each product respects all the features highlighted in the product sheet.
In the event of an error, committed involuntarily and not with the intent of fraud in the insertion of one or more characteristics / data in the product sheet, the Seller undertakes to refund the price of purchase without being required to pay further compensation, after checking for a real inconsistency between the aforementioned data and the real characteristics of the object.

Sales prices

All the sales prices of the products displayed and indicated on the eCommerce Site, for which they constitute an offer to the public pursuant to art. 1336 of the Italian Civil Code, are inclusive of I.V.A. and all other taxes.


Value vouchers are personalized codes that allow you to take advantage of a discount on purchases made on the Site.
The Voucher will be prepared by the Seller, and can be made available to all, or only to some customers to reward their loyalty as customers, without any discrimination.
Limitations on the use of the voucher:

– It will not be possible to use multiple vouchers in the same order;

– The value voucher will only apply to one item per order;

– The voucher can be used only once, except for returns;

– The voucher cannot in any way be converted into cash;

– In the event of a return and subsequent refund, the amount of the voucher will not be refunded.

Obligations and Responsibilities of the user

– As mentioned above, it is strictly forbidden for minors to place an order on the Site.

– The data entered must be exclusively their own real personal data and not those of third parties, or of fantasy. The Seller reserves the right to legally pursue any violation and abuse.

– Upon receipt of the order, the User is required to verify its compliance in relation to the online order.

– Any anomalies such as damage or tampering must be specified in writing directly in the courier’s transport document and the User must refuse delivery. If the User accepts the delivery of tampered or damaged products, the legal guarantee of conformity of the products will expire.

Changes and Updates

The Seller reserves the right to modify the Site, the Conditions of Sale and any other content present at any time.

The User who accesses the e-Commerce Site and places an order, will automatically adhere to the policies and terms of the General Conditions of Sale in force at that precise moment.